FREQUENTLY ASKED QUESTIONS

Honest answers
to every important question.

We know trust takes time. These are the questions families ask us most — answered directly, with nothing left out.

  • Sunshine Legacy Concierge is a non-medical lifestyle concierge and family advocacy service serving Edmond and the Oklahoma City metro area.

    We help individuals maintain their independence through services such as in-person visits, transportation assistance, appointment accompaniment, errands, technology support, home wellness visits, and family communication.

    Our goal is to provide peace of mind to families while helping clients continue enjoying their independence and quality of life.

  • Our services are ideal for:

    • Independent seniors

    • Individuals recovering from illness or surgery

    • Busy professionals needing support for a loved one

    • Adult children who live out of town

    • Widows and widowers

    • Individuals who need extra assistance managing daily responsibilities

    We tailor our services to each client's unique needs.

  • Many of our clients are completely independent and do not require home healthcare or caregiving services.

    Our services are designed for individuals who simply benefit from having a trusted local advocate and extra support with life's daily responsibilities.

    Whether it's attending appointments, coordinating services, helping with errands, providing companionship, or keeping family members informed, we help bridge the gap between complete independence and full-time care.

    In many cases, our services allow individuals to maintain their independence longer while giving families confidence and peace of mind.

  • No.

    Sunshine Legacy Concierge is not a home healthcare agency and does not provide medical care.

    We do not provide:

    • Nursing services

    • Medication administration

    • Personal hygiene assistance

    • Bathing

    • Dressing

    • Feeding

    • Medical treatment

    • Medical transportation

    • Healthcare services

    We are a non-medical concierge service focused on support, coordination, companionship, transportation assistance, and family peace of mind.

  • Sunshine Legacy Concierge is not an emergency response service, healthcare provider, home health agency, or medical transportation company.

    If we observe or become aware of a situation that appears to be a medical emergency, we may contact 911, emergency responders, designated family members, emergency contacts, or other appropriate parties based on the circumstances.

    We do not provide medical treatment, nursing care, medical advice, or emergency medical services.

    Families should continue to maintain emergency contacts, healthcare providers, and emergency response plans independent of our services.

    Our role is to provide support, communication, coordination, and assistance—not emergency medical care.

  • Yes.

    Depending on the client's membership plan, transportation assistance may be available for:

    • Doctor appointments

    • Physical therapy appointments

    • Hair appointments

    • Grocery shopping

    • Church services

    • Social outings

    • Personal errands

    Transportation services are provided within our approved service area and subject to scheduling availability.

  • Yes.

    Many families appreciate having a trusted local advocate accompany their loved one to important appointments.

    We can:

    • Provide transportation assistance

    • Attend appointments when requested

    • Take notes

    • Help coordinate follow-up appointments

    • Provide updates to authorized family members

    We do not provide medical advice or make medical decisions on behalf of clients.

  • Absolutely.

    One of the most valuable aspects of our service is ongoing communication with families.

    Depending on the selected membership plan, family members may receive:

    • Visit summaries

    • Home wellness updates

    • Appointment updates

    • Transportation confirmations

    • Family consultation calls

    Our goal is to keep families informed and connected.

  • Yes.

    While many clients choose one of our monthly concierge memberships, we also offer select services on an à la carte basis based on availability.

    Examples may include:

    • Transportation assistance

    • Appointment accompaniment

    • Grocery shopping

    • Prescription pickup

    • Home wellness visits

    • Technology assistance

    • Organization projects

    • Move coordination support

    • Holiday decorating assistance

    • Contractor coordination

    • Family consultation services

    À la carte services are billed separately and subject to scheduling availability.

    Please contact us for current rates and availability.

  • We currently serve clients throughout:

    • Edmond

    • Oklahoma City

    • Deer Creek

    • Arcadia

    • North Oklahoma City

    • Surrounding Oklahoma communities

    If you are unsure whether you are within our service area, please contact us.

  • Membership fees are billed monthly in advance.

    Payments are processed on the first day of each month.

    For clients who begin services in the middle of a month, the initial month may be prorated.

    We accept:

    • ACH payments

    • Credit cards

    Clients who choose to pay by credit card are responsible for applicable processing fees.

    Annual memberships automatically renew unless cancelled in writing at least thirty (30) days prior to renewal.

  • At Sunshine Legacy Concierge, we believe every person deserves dignity, connection, and compassionate support.

    We are a family-owned Oklahoma business built on faith, service, and genuine care for others.

    Our family has personally experienced the challenges of caring for aging loved ones and navigating serious health journeys. Those experiences shaped our mission to help individuals remain independent while giving families confidence that someone they trust is there when they cannot be.

    We are committed to providing personalized support, meaningful relationships, and peace of mind to every family we serve.